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    Service Technician


    - Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
    - Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
    - Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
    - Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
    - Escalates unresolved issues to product specialists or supervisor.
    - Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
    - Completes required documentation, such as service worksheets, time sheets, warranty claims, quality documents via handwritten forms or business system input screens.
    - Identifies additional sales and service opportunities with customer.
    - Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
    - Provide detailed product feedback so that corrective action can be implemented.
    - Develop standard repair and maintenance procedures which will be documented to company standards.
    - Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities.
    - As required, effectively provide customer support via telephone or email regarding technical repair issues.
    - Provide accurate repair cost estimates.
    - Support the servicing of demo, rental and trade-in equipment.
    - Act as a flying tool box at times which will require travel outside of SA.


    > + / - 5 years diesel mechanic experience.
    > Customer service experience.
    > Expert level knowledge and/or experience with engine products.
    > Significant field service work experience.
    > Preferential Volvo Penta Marine experience.

    Send your CV & all certificates to: melissa@sfgengineering.co.za
    Reference in the subject line: STECH22
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    Electrician - Printing


    - Provide routine and emergency maintenance of various printing machines.
    - Diagnose, install and repair all printing equipment.
    - Advise technology leadership on service issues and resolutions.
    - Develop recommendations for machine replacements.


    - Minimum 5 - 6 years’ experience.
    - Worked in the Printing Industry.
    - Red Seal Electrician/Electrical Diploma or Degree.
    - Installation, maintenance and repair experience.

    Send your CV & all certificates to: jason@sfgengineering.co.za
    Reference in the subject line: ELPR21
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